Effective 1 August 2026. This policy explains how EgaClip reviews subscription, credit-pack, duplicate-charge, and service-delivery refund requests.
These pages describe EgaClip's operational policy and product controls. Qualified counsel should review them for each launch jurisdiction; nothing here is individual legal advice or a certification claim.
Send a request through the authenticated Support area or support@egaclip.com. Include the transaction or receipt ID, requested amount, reason, and relevant evidence. Never send a full card number or account password.
A request may be marked requested, under review, awaiting information, approved, partially approved, rejected, submitted to provider, processing, completed, failed, or cancelled.
Common reasons include a duplicate or unauthorised charge, billing error, service not delivered, documented technical failure, store refund, cancellation right, or other legal requirement.
Consumed credits, delivered outputs, download history, renewal disclosures, promotional grants, taxes, and provider rules may affect the eligible amount. Nothing in this policy limits a non-waivable consumer right.
The provider that processed a transaction may control submission and timing. EgaClip will supply its records where permitted, but a bank, app store, or payment provider makes its own decision under its rules.
An approved refund may create a financial refund, entitlement adjustment, compensating credit-ledger entry, receipt or credit note, notification, and audit event. EgaClip does not erase an immutable financial history to hide the original transaction.
Include the relevant account, project, job, Identity Pack, transaction, or receipt reference. Never send a password or complete card number.